We will:
1. Strive to make our technical expertise second to none
2. Listen attentively to your needs, concerns and suggestions
3. Honour our commitments to you
4. Be honest, truthful and up front with you at all times and expect the same from you
5. Answer the telephone promptly and in a courteous manner and treat all telephone messages as urgent
6. Strive to make our relationship enjoyable that way we will build a long term and valuable relationship with each other
7. Make it easy and clear for you to promptly provide all the necessary information required
8. Always be available to assist in any matter, no matter how small or insignificant you may feel it is
9. Acknowledge if we don’t know the answer and to offer to seek appropriate advice to help solve your problem